The Challenge
Create a human-centric culture within the sales team
Mindbody, Inc. is a San Luis Obispo, California-based software-as-a-service company that provides cloud-based online scheduling and other business management software for the wellness services industry. The company has offices in the United States, the United Kingdom, Australia, and India
Create a human-centric culture within the sales team
To develop a one-day workshop that explored 4 key variables,
Self-exploration of the core skills that you believe are essential in being a more effective individual.
Other - understanding others' needs and creating relationships
Planning - tools that need to be considered in implementing and creating a plan that is best for your client
communication - the nature of communication and how effective and authentic communication reinforces initial relationships
The workshop was a success. The feedback indicated that the activities opened new pathways and thoughts that the team had not considered. It also directly affected the culture of the group so significantly that other departments noticed the change within the sales team. It also had a direct impact on how the clients saw the team and was the genesis of the team building stronger relationships with third parties.
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